The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.
We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.
This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.
You may not copy, reproduce or use any material, including third parties material, names and logos, on this website without our express permission. All copyright and intellectual property is reserved.
On occasions BMW Group will incentivise its Retailers with programmes designed to improve their performance.
INFORMATION IN THIS WEBSITE.
Whilst we have made every effort to ensure the information on this website is up to date and accurate you must not rely on any information on this website and we do not accept liability if you do. Always check with us for precise information on vehicle model features, specifications and equipment, and in the case of used vehicles, current mileage details before ordering a vehicle.
Words, images and other content on this website are produced without them making any representation or implying any warranty as to suitability of the product or service, satisfactory quality or fitness for a particular purpose. If you have any doubt as to the suitability of a product or service for your proposed purpose please ask us.
Always check the terms on which any product or service is supplied before making any commitment. Copies of vehicle finance agreements and detailed insurance policies and summaries of cover and other product or service terms are available on request.
We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.
You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.
PRODUCTS AND SERVICES.
The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services.
All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.
All finance and hiring facilities are subject to status and available to companies and persons aged 18 or over in the UK only (excluding the Channel Islands and Isle of Man). Guarantees and indemnities may be required.
All insurance products outlined on this website are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover and detailed policy terms for each insurance product is available upon request.
TERMS AND CONDITIONS FOR INDIVIDUAL PRODUCTS AND SERVICES.
These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.
ACCESS FROM OUTSIDE THE UK.
The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.
Unless otherwise stated, the finance, leasing and insurance products and services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).
The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.
At Group 1 Automotive, we are committed to putting our customers first and we strive to deliver excellent customer service every time. Whilst this is our mission, we appreciate that sometimes things go wrong. We view complaints and feedback as an opportunity to learn and improve for the future, as well as a chance to put things right.
HOW TO MAKE A COMPLAINT.
Complaints may be made to us in person or via telephone, email or in writing using the details below:
Chandlers Brighton BMW Victoria Road, Portslade, Brighton, East Sussex, BN41 1YH
Telephone: 02081 314 057 (Monday – Friday 08.00–18.00) Email: firstname.lastname@example.org
To allow us to handle your complaint as quickly and efficiently as possible, please provide us with the following information where possible:
- Your full name
- Your contact details – including telephone number, address and email address (if applicable)
- The BMW or MINI Centre that you have been dealing with
- An explanation of your feedback, complaint or question
- How you believe we can resolve your complaint
- Your vehicle registration number (if applicable)
RESPONDING TO COMPLAINTS.
You will receive an acknowledgement from us that your complaint has been received. In acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response and which member of staff is progressing your complaint.
In most cases, we would aim to provide a full reply within four weeks. However, this may not always be possible, especially if we need to obtain further information. If it proves impossible to send a detailed answer to your complaint within the time originally indicated we will contact you again explaining the reason why and to tell you when you will receive a full response.
All complaints will be managed to conclusion by the manager responsible for the area to which your complaint relates, who will ensure there is a detailed investigation into your complaint. All complaint information will be handled responsibly and confidentially. This policy is reviewed regularly and updated as required.
Group 1 Automotive are subscribed to The Motor Ombudsman for New/Used Cars and Service & Repair. The Chartered Trading Standards Institute and The Motor Ombudsman (a self-regulatory body for the automotive sector) are partners, providing Government-backed codes of practice for garages.
As a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, there is an alternative platform to pursuing through court. The Motor Ombudsman is an Alternative Dispute Resolution (ADR) provider which will provide you with free impartial advice and Group 1 Automotive Ltd are fully committed to any correspondence with them. For details of this service you can call the dedicated consumer advice Line on 0345 241 3008, visit www.themotorombudsman.org or write to; The Motor Ombudsman 71 Great Peter Street, London, SW1P 2BN