Financial Services COVID-19 Customer Update

BMW Motorrad Retailers are open for business in line with national and local guidelines, with social distancing measures in place.

As a responsible company, the health and wellbeing of our customers, partners and employees is of paramount importance to us.


Payment Deferral for Customers impacted by Coronavirus

If BMW Motorrad Financial Services customers are experiencing temporary financial difficulties as a result of COVID-19, we can provide support known as a Payment Deferral via an online process, available for applications until midnight on 31 October 2020.

If you have payment difficulties after this date, please call us to discuss other options available to you.

For more information on Payment Deferrals, your options and their implications, please view the video message from the CEO of BMW Group Financial Services, Mike Dennett above.

For more information on Payment Deferrals and to apply, please click here. Please note we will not be able to accept applications after 31 October 2020.


Our ongoing commitment to Customers

If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via the BMW Online Genius. This is being regularly updated with the latest information.

Alternatively, if you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you will find it quicker to use our MyBMWFinance facility here.

For matters that can’t be answered via MyFinance or the Online Genius, our Customer Support teams are available to provide support on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).

Please be aware that we continue to experience high volumes of enquiries as a result of the ongoing impacts from COVID-19, so telephone waiting and email response times may be longer than usual.

Please stay safe and keep well.

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