Financial Services Customers impacted by Coronavirus.

02 August 2021

During the Coronavirus pandemic BMW Financial Services has been able to support customers experiencing temporary financial difficulties as a result of COVID-19 in the form of a Payment Deferral, in line with guidance from the Financial Conduct Authority (FCA).

PLEASE NOTE: Applications for new Payment Deferrals provided under the terms of FCA guidance closed on 31 March 2021 and all these Payment Deferrals were required to end by 31 July 2021.

If you are in financial difficulties we have other options that may be available to support you. Please contact us on 0370 5050 150 to discuss your circumstances and how we may be able to support you.

Free and impartial debt advice and money guidance is available at not-for-profit debt advice bodies. Please see:

If you are experiencing payment difficulties we strongly recommend that you access the help that you feel best suits your circumstances.

You can get guidance or not-for-profit debt advice through both digital and telephone services and, subject to local and national pandemic restrictions, face to face. See for details


If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via the BMW Online Genius. This is being regularly updated with the latest information. 

Alternatively, if you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here

For matters that can’t be answered via the Online Genius or MyFinance, our Customer Support teams are working from home and available to provide the support and service customers expect on 0370 5050 150 (8am–7pm Monday to Friday and 9am–5pm Saturday). 

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