Legal disclaimer.
BMW Park Lane is a Registered Company, number 1569304 whose registered address is BMW (UK) Limited, Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB. BMW Park lane Motorrad is authorised and regulated by the Financial Conduct Authority. We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process.
We have made every effort to ensure the accuracy of the information contained in this site but does not accept liability for any errors or omissions. This applies in particular where third party data is accessed through this site. Your attention is drawn to the separate terms and conditions displayed by 3rd party suppliers at their respective pages.
The models illustrated on this site show the specifications for the UK market. In part they include optional equipment and accessories not fitted as standard. According to the specific requirements of other markets, alterations in models, standard and optional equipment, as described in the text and illustrations may occur. For precise information on model features, the exact level of equipment, and in the case of approved used BMWs, current mileage details, please contact us. Design, equipment and mileage are all subject to change.
MODERN SLAVERY AND HUMAN TRAFFICKING.
Under the UK’s Modern Slavery Act 2015, we are required to publish a Slavery and Human Trafficking Statement for each financial year, describing what steps have been taken to address the risk of slavery and human trafficking occurring in our own operations or our supply chain.
The Statement relating to Park Lane Limited for 2020 is here.
CORPORATE GOVERNANCE REPORTING.
Under the UK’s Companies Act 2006, we are required to publish a Section 172(1) Statement describing how the directors have had regard to the matters set out in section 172(1)(a) to (f) of the Companies Act 2006 when performing their duties.
End of Life Vehicles
The EU currently demands that 95% of a car is recycled. It’s crucial that this is done in a responsible way which is why BMW and MINI have partnered with Autogreen Ltd to provide a Government-approved national network of certified dismantling companies. If it’s time to recycle your BMW or MINI, you may qualify for our free take back scheme. Autogreen Ltd can advise whether your car qualifies and direct you to your nearest take back facility. If you wish to dispose of your car all you need to do is call 0800 542 2002 or visit www.rewardingrecycling.co.uk to arrange collection. Autogreen will recycle the vehicle for you, free of charge (terms and conditions apply).
Batteries
All battery producers in the UK must be registered with the Environment Agency as part of an EU-wide initiative to increase battery collection and recycling, and reduce the risk of releasing hazardous substances into the environment. BMW UK Ltd is registered as a Producer of Batteries under Registration Number BPRN00557.
Under the 2009 Waste Batteries and Accumulators regulation, BMW and MINI vehicle owners can dispose of their waste automotive, portable and Industrial batteries (from electric/hybrid vehicles) free of charge.
Vehicle Batteries
To replace the battery of your vehicle, it can be returned to your BMW or MINI Retail Centre where a new battery is installed. The old battery will be recycled in accordance with the regulations. To arrange the disposal of your vehicle battery, contact your nearest BMW or MINI Retail Centre; to find your nearest Centre visit: The BMW Official Website | BMW UK
Alternatively, it can be delivered to one of the following facilities for recycling, in accordance with their policy:
- Civic Amenity and Recycling Centres
- Local Authority Battery Collection Schemes
- Licensed End of Life Vehicle Authorised Treatment Facilities
- Licensed Metal Recycling Sites
To find your nearest recycling facilities visit www.recycle-more.co.uk.
Any battery removal, storage and transportation must be managed by a qualified expert.
Electric or PHEV vehicle batteries
From 1 January 2010, businesses that place hybrid/PHEV vehicle batteries onto the UK market have an obligation to arrange for the treatment and recycling of these batteries. If you need advice on how to action this, please contact your local BMW or MINI Retail Centre. To find your nearest Centre, visit: The BMW Official Website | BMW UK
Any battery removal, storage and transportation must be managed by a qualified expert.
Portable Batteries
BMW Group UK Ltd is a member of the Biffpack Transform producer compliance scheme to ensure that the recycling targets of portable batteries are met.
You are able to recycle your portable batteries at your nearest collection facility. To find your nearest portable battery disposal facility please visit https://www.recyclenow.com/what-to-do-with/batteries-1.
To find out more about the benefits of battery recycling, please visit https://www.recyclenow.com/
Packaging
The UK Packaging Regulations place a responsibility on every organisation considered to be a ‘seller’ – i.e. anyone who supplies packaging to an end user – to provide end users with certain information. BMW UK Ltd is a member of the Biffpack Transform Producer Compliance scheme to ensure that Packaging Regulation obligations are met and is registered with the Environment Agency as a packaging user under Registration Number NPWD103287.
To find out more about Packaging Recycling and Consumer Information Obligations, please visit https://www.biffa.co.uk/business-waste/our-services/producer-responsibility-compliance-schemes/biffpack-packaging-compliance/consumer-information-obligations
COMPLAINTS PROCEDURE
BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
STEP 1
Park Lane Customer Complaints Procedure.
If something isn’t right and you need our help, please call us on: 0330 173 1215
We’re here: 09.00-18.00 Monday – Friday
Or email us at: Customer.parklane@bmwparklane.co.uk
Or write to us at: BMW Park Lane, 70 Park Lane, London W1K 7TT
WHAT YOU WILL NEED TO PROVIDE.
To help us investigate and try to resolve your complaint, please provide us with the following information:
- Your name and address;
- Details of how we can contact you;
- A clear description of your complaint;
- Details of what you would like us to do to rectify the situation; and
- If appropriate, copies of any relevant supporting documentation.
OUR COMMITMENT TO YOU.
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We will do our best to resolve your complaint quickly, sending a Summary Resolution Letter if your complaint can be resolved by close of the third business day following receipt. If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, we will:
- Within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
- Keep you updated on the progress of your complaint, and
- Within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
- We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
Step 1: Contacting us: If you have a concern with either your vehicle or the service you have received from us, please firstly raise this with the Manager of the business area your complaint is about.
Step 2: What you will need to provide: To help us investigate and try and resolve your complaint, please provide us with the following information: Your name and address together with details of how we can contact you; a clear description of your complaint; details of what you would like us to do to rectify the situation; and, if appropriate, copies of any relevant supporting documentation.
Step 3: Still unhappy: If you are still unhappy following our final response you have a choice of alternatives which can depend upon the subject of your complaint.
STEP 2
BMW Customer Services.
Should you remain unhappy with Park Lane's response, please contact us by your preferred method from the list below.
Customer Service
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire GU14 0FB
Telephone: 0370 5050 160
Email: customer.service@bmw.co.uk
We’re here:
09.00-18.00 Monday to Friday
FINANCIAL SERVICES
If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.
STEP 3
What if I remain unhappy with your response?
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from BMW Financial Services (GB) Limited and you must have given us the opportunity to find a resolution first.
If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Corporate Governance Reporting.
Under the UK’s Companies Act 2006, we are required to publish a Section 172(1) Statement for each financial year describing how the directors have had regard to the matters set out in section 172(1)(a) to (f) of the Companies Act 2006 when performing their duties. The statements for Park Lane Limited can be found below.
2022 Corporate Governance Report
2021 Corporate Governance Report
