Warranty Information
BMW Emergency Service
BMW Emergency Service
BMW Emergency Service is unique to owners of BMW Bikes and has been developed to provide assistance for every biking emergency.
BMW riders have access to an extensive network of Emergency Service centres manned 24 hours a day, every day of the year, by experienced multilingual staff.
BMW Emergency Service will offer all possible assistance under the terms of agreement set out in the BMW Emergency Service section of this booklet.
Please remember that if your bike requires repair, BMW Emergency Service will take your bike to an Authorised BMW Bike Retailer. By doing so you can be assured that only Genuine BMW Parts and materials will be used and fitted by fully trained BMW technicians.
It is very important that you read the whole of this handbook and ensure that you understand exactly what is and what is not covered and what to do if you require assistance.
Continental European Cover
Continental European Cover
Roadside assistance and recovery
In the event that your bike is immobilised in Continental Europe, we will arrange assistance for you. If the problem cannot be resolved at the roadside, we will organise and pay for the recovery of your bike to the nearest Authorised BMW Bike Retailer.
Storage
If your bike has to be stored whilst awaiting recovery or repatriation, we will pay storage costs up to £100 (€140).
Onward travel/hotel accommodation
In the event that the immobilisation has occurred en route to your planned destination and your bike has been taken to an Authorised BMW Bike Retailer and cannot be repaired within four hours, you may wish to continue your original journey; we will, wherever possible, organise and pay the cost of the most appropriate method of onward transport to that destination. Alternatively, you may wish to wait for the completion of repairs. If this necessitates an unscheduled overnight stay, we will, wherever possible, pay the costs of the hotel accommodation for you and your passenger up to a maximum of four days and £100 (€140) per person per night on a bed and breakfast basis.
European Bike Repatriation
European Bike Repatriation
Bike repatriation
If your bike cannot be repaired in Europe or if the repairs will not be completed before your intended return date to the UK or Republic of Ireland, we will arrange and pay for the repatriation of your bike to the Authorised BMW Bike Retailer nearest to your home address in the UK or Republic of Ireland. Alternatively, following your return to the UK or Republic of Ireland and on completion of the repairs, should you wish to collect your bike personally, we will arrange and pay the cost of your outward journey.
The maximum amount payable by BMW Emergency Service for bike repatriation will not exceed the market value of your bike.
Additional UK or Republic of Ireland Vehicle Hire
Additional UK or Republic of Ireland Vehicle Hire
If your bike is being repatriated or has been left in Europe pending completion of repairs following electrical or mechanical failure (not accident or theft), we will organise and pay for a replacement vehicle in the UK or Republic of Ireland up to a maximum of three days. Terms and Conditions for UK and Republic of Ireland replacement transport hire apply in this instance.
If the only qualified rider travelling in the party is repatriated to the UK or Republic of Ireland due to illness, we will pay the cost of an alternative rider to return your bike to your home address in the UK or Republic of Ireland and arrange and pay for the costs of returning the other passenger to their home in the UK or Republic of Ireland.
If you experience any issues whilst travelling abroad with your bike, even if you encounter a legal or medical problem our experienced team of multi lingual staff will be able to provide you with practical help and advice.
What to Do When You Need Assistance
What to Do When You Need Assistance
If you are in any doubt as to whether you require assistance, please telephone BMW Emergency Service first. Do not make your own arrangements without first contacting BMW Emergency Service. Should you require assistance following an accident, bike breakdown, fire or theft. Contact BMW Emergency Service with the following details:
• Your name and exact location
• A contact telephone number
• Registration number and colour of your bike
• Details of what has happened.
when in the United Kingdom, please call: 0800 777 111
Or
If in Continental Europe, please call: +44 (0) 20 8686 2444 or Republic of Ireland, please call: 1800 409 900
The following pages detail the extensive range of benefits provided by BMW Emergency Service. Please read these carefully.
How to Purchase BMW Insured Bike Warranty and Emergency Service
How to Purchase BMW Insured Bike Warranty and Emergency Service
Prior to expiry of your existing BMW New Bike Warranty you will receive an invitation to purchase BMW Insured Warranty/Insured Emergency Service for a further 12 months, provided that your bike has not exceeded 80,000 miles at the time of renewal.
We may vary the terms of your cover and the premium rates at the renewal date.
At renewal you must tell us about any relevant facts relating to your bike.
These relevant facts will include but are not limited to, the bike’s mileage and service history. Failure to do so may invalidate your BMW Insured Bike Warranty.
For continuity of cover, your BMW Bike Insured Warranty must be purchased prior to the expiry of your BMW New Bike Warranty.
To enable us to contact you please keep us informed of any change of address or ownership using the forms at the back of this booklet.
