Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW Motorrad UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
08 March 2026
⭐⭐⭐⭐⭐
Best customer service ever by Park Royal Motorrad Tony was amazing as were all the staff.
23 February 2026
⭐⭐⭐⭐⭐
Simon provided me with an excellent breakdown and explanation of work required and progress. On completion the results were very noticeable, particularly performance of new front tyre and brakes.
21 February 2026
⭐⭐⭐⭐⭐
They fixed the fault under warranty.
06 February 2026
⭐⭐⭐⭐⭐
Great communication and very helpful.
03 February 2026
⭐⭐⭐⭐⭐
Reiss Pinder from Battersea service team was extremely helpful, understood my situation, and provided an effective solution. His support is what ultimately made me decide to stay with Park Lane rather than take my business elsewhere.
02 February 2026
⭐⭐⭐⭐
Reiss was excellent & helpful during whole process. Great customer care.
29 January 2026
⭐⭐⭐⭐⭐
Great assitance from Reiss who was very helpful and made the experience simple and straightforward.
29 January 2026
⭐⭐⭐
The work was completed but BMW we not able to arrange delivery of the weeks until several weeks later.
27 January 2026
⭐⭐⭐
Quick to reply and sorted out all the issues I had with service plan.
22 January 2026
⭐⭐⭐⭐⭐
Even though you kept my bike for almost 2 months, the level of service of your team was top level.
13 January 2026
⭐⭐⭐⭐⭐
Great and prompt service, very accommodating.
11 January 2026
⭐⭐⭐⭐
Really good service and delivery driver was courteous and helpful. Service costs are high but customer service is great.
10 January 2026
⭐⭐⭐⭐⭐
Great service from BMW. Collected my bike repared on warranty. Video sent highlighting other issues with bike.
29 December 2025
⭐⭐⭐⭐
Efficient service.