Privacy policy.

At Vines Limited we’re committed to respecting your data privacy, and take this very seriously.

As such our privacy notice clearly describes how we collect, use, retain, store safely and share your personal information.  

In particular, this notice tells you about how we may use your information and:

Telling us when things change

You can change your mind at any time about how we contact you or ask us to stop contacting you.

What personal information we collect about you and how we collect from you

We may collect personal information about you. We do not usually collect sensitive personal information about our customers unless there is a clear reason for doing do.

Access to your information, correction, data storage and security

We want to make sure that your personal information is accurate and up to date

Who we are

This privacy notice covers all personal data that is gathered by Vines Limited and our disclosures.

When we refer to Vines Limited in this policy this includes Vines of Gatwick, Vines of Guildford and Vines of Redhill, registered England & Wales, Registration no. 1849408. All of these companies are registered at the below address:

Slyfield Green

Woking Road

Guildford

Surrey GU1 1RD

How to make a complaint

We hope you are pleased with any purchase made or service received from Vines Limited that you have no reason to complain - but if there's something you're unhappy with please contact us straight away and ask to speak to the member of staff in the relevant location and department, so that we can look to put matters right. For more information on how to make a complaint together with contact details, please visit how to make a complaint. You are entitled to make a complaint to the FCA, Financial Ombudsman Service and Information Commissioner’s Office. 

Privacy notice review

We regularly review this privacy notice. If we make changes they will be updated here and we will place a prominent notice on our website.

This privacy notice was prepared to be concise as possible. It does not provide exhaustive detail of all aspects of Vines Limited collection and use of your personal information. We are happy, however, to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Date of this review – June 2019

How to contact us

If you have any questions in relation to our use of your information you should first contact the Vines Group Compliance Executive on customerservices@vinesgroup.net or write to: Vines Data Compliance Executive, Vines of Guildford BMW, Slyfield Estate, Guildford, GU1 1RD.

If you would like information on our employee privacy policy, please contact our HR Department on customerservices@vinesgroup.net