Legal disclaimer.
Vines Limited trading as Vines Guildford Motorrad is a Registered Company, number 01849408 whose registered address is Slyfield Green, Woking Road, Guildford, Surrey GU1 1RD. VAT Registration No. 529 018 646
Vines Limited is authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities. Ref No. 664887.
Vines Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143). You can check this on the FCA Register by visiting the www.fca.org.uk. The Vines Group are a Credit Broker not a Lender.
You can find information about referring a complaint to the Financial Ombudsman Service (FOS) at financialombudsman.org.uk.
Discretionary Commissions
On Thursday (11 January 2024) the Financial Conduct Authority (FCA) made an announcement concerning customer complaints involving motor finance agreements, where a discretionary commission was paid to motor dealers between 6 April 2007 and 27 January 2021. Please find further information here.
The FCA have introduced a 37 week pause to our complaints handling process for these customers only (i.e. regarding commissions), while the FCA undertakes an urgent review to assess whether any specific action is required.
Customers affected by the changes have up to 15 months to refer their complaint to the Financial Ombudsman rather than the usual 6 months.
For guidance on Discretionary Commission please select your Finance provider below where you will find all the information you need and the next steps to take directly with them:
Under the UK’s Modern Slavery Act 2015, we are required to publish a Slavery and Human Trafficking Statement for each financial year, describing what steps have been taken to address the risk of slavery and human trafficking occurring in our own operations or our supply chain.
The Statement relating to Vines Guildford Motorrad for 2021 can be found here.
Vines is required by law to annually publish our gender pay gap under the Equality Act 2010 (Gender pay Gap Information) Regulations 2017.
The 2022 Gender Pay Gap Report can be found here.
