We hope you will enjoy being a customer of Arnold Clark Limited, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works.
Arnold Clark Limited, a Company registered under the Companies Acts (“Arnold Clark”, “we” or “us”), a subsidiary of Arnold Clark Automobiles Limited (SC036386) and having its registered office at 454 Hillington Road, Hillington Park, Glasgow, G52 4FH and principal places of business in Glasgow, Ayrshire, Fife and Inverness-shire at 167 Fenwick Road, Giffnock, Glasgow G46 6JB, 512 Kilmarnock Road, Giffnock, Glasgow, G43 2JB, Ayr Road, Irvine, Ayrshire, KA12 8BZ, Carberry Place, Kirkcaldy, Fife, KY1 3NQ and 32 Longman Road, Inverness IV1 1RY, 24 Harbour Road, Inverness, IV11UA respectively.
Arnold Clark takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are notified as a Data Controller with the Office of the Information Commissioner under registration number Z6051177 and we are the data controller of any personal data that you provide to us.
Personal information that we collect, why we collect it and how we use it.
We obtain information about you when you use our website and we also receive information from you, for example when you are viewing vehicles or making online bookings. We need this information to enable us to provide our online services and where appropriate, our in branch services booked through the website. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
We obtain information about you when you contact us in branch or over the phone and when you use our website. We also receive information from you via cookies on our website, for example when you are viewing vehicles or making online bookings. We need this information to enable us to provide our online services and where appropriate, our in branch services. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
Marketing
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have agreed to receive marketing from Arnold Clark we may e-mail to inform you of new products available from companies within the Arnold Clark group. If, at any time, you no longer wish to receive this information, please send a written request.
Also, all of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.
If you have opted-in to receive marketing material from us, we will use your name and email address to send out this information.
Access to Your Information
You may request, at any time, a copy of the personal information which we hold about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to:
Customer Services Department,
Arnold Clark Automobiles Limited,
454 Hillington Road,
Hillington Park,
Glasgow,
G52 4FH.
If you wish to have the information which we hold about you removed, please request this in writing to the address above or:
customer.services@arnoldclark.com
As long as your information is not pertinent to the completion of a contract or required for any legal reason, it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.
The Information Commissioner in Scotland can be reached by the following means;
The Information Commissioner's Office - Scotland,
45 Melville Street,
Edinburgh,
EH3 7HL
Email: scotland@ico.org.uk
Tel: 0303 123 1115
The Information Commissioner in England can be reached by the following means:
Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Tel: 0303 123 1113
Data Security
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.
Data Storage and Use of Data Outside of the European Economic Area
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
Disclosing Your Information
As a subsidiary of the Arnold Clark Automobiles Limited group we may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 – GTG Training Limited (SC290157), Arnold Clark Finance Limited (SC039597), Arnold Clark Insurance Services Limited (SC192797), Assure Alarms Limited (SC139217) and Towquest Limited (02299882).
We may disclose your personal information to third parties under the following circumstances:
How we use cookies
We use cookies to help improve our websites and make your browsing experience more useful, more relevant and tailored to you. In order to comply with the most recent legislation and in the interests of transparency, we have updated our privacy policy to give you clearer information on the way we use technology such as cookies and how they affect your privacy.
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with Arnold Clark.
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website. Please note that cookies do not harm your computer or any software you may have.
After browsing our website you may receive personalised banner advertisements whilst browsing other reputable websites. We are committed to providing you with information on products and offers which are relevant to you. Any banner advertisements you receive will relate to products which have been viewed whilst browsing this website on your computer or other device. This service is provided by Arnold Clark via a reputable third party specialist provider, through the use of cookies placed on your device. Please note that cookies do not harm your computer or any software you may have.
In accepting our cookie policy you agree that all cookies listed below can be enabled while you use our website. The cookies will operate as established below. In the event that you reject our cookie policy all cookies will be disabled with the exception of the necessary cookies which are required for the website to run, however, these to not store or use any personal information.
Third Party Links
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Social Networking
The website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).
We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Please note that we do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through the website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.
Changes to our Privacy & Cookies Policy
Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This policy was last updated: 14/05/2018