Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW Motorrad UK over the past 90 days of new car sales transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
27 April 2026
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The Sales team were wonderful, responsive, super helpful and made sure I was happy with progress at every stage. Lots of the team chipped into the process, but Carlos took the lead and was fantastic.
22 April 2026
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Nick Reynolds at Park Lane dealershop was extremely helpful, knowledgeable and helped me all the way through the decision process of buying a R1300 GS
22 April 2026
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Although there were some delays, the customer service was excellent and I was always kept informed about progress.
19 April 2026
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The sales team, particularly Nick Reynolds who really does care and the overall team led by phillipe are excellent
09 April 2026
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I was assured that the motorcycle would have a full fuel tank when I took delivery. Bont front and rear tires had to be over pressurised. I managed 18 miles before I had to fill up. Both by 0.4 bar which led to some interesting front end handling.
07 April 2026
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Good service from Robbie & Brandon - they responded to my needs, dealt with a externally imposed problem very professionally, they looked after my stuff that I posted in advance and on the day I collected I was offered drinks etc.
04 April 2026
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Both Brendon and Carlos at BMW Motorrad Park Lane, London were professional Brendon's initial conversation regarding my new bike was unpressured and stress free Got what I wanted in my future bike. During handover Carlos was thorough. Very happy Thanks
04 April 2026
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Robbie at Park Lane was not only really friendly, but helped me with great advice in choosing the spec on the new bike. His knowledge was invaluable and is a credit to your company.
03 April 2026
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Professional service and good information
31 March 2026
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Excellent support with the purchase, very quick turnaround and easy to collect. Extremely helpful and knowledgeable advice.
29 March 2026
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I bought my bike while overseas - thoroughly professional and stress free
29 March 2026
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Carlos the service/sales guy was exceptional 10/10
07 March 2026
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Excellent communication and pleased with how my purchase was progressed
21 February 2026
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Phillipe and Carlose both let me test drive a variety of motorbikes and had indepth discussions with me to understand my needs.
06 February 2026
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Qualified personnel and easy fast process.
05 February 2026
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Superb customer service.